FAQ

You’re not sure, if your problem is placed ?

Just have a look at our frequently asked questions

Which Services are provided by Technical and Maintenance Services?

  • All technical services for project development, implementation and maintenance
  • One-stop-shop for all matters of object management – maintenance, optimisation, analysis, remedy, repair, extension, update/upgrade, refurbishment, recycling
  • Training and support for partners and customers

In which regions Technical and Maintenance Services are available?

We’re available in all regions: worldwide, in promised time, cost and quality. For details get in touch with your local contact person please.

How can Services be ordered and at which rate?

All services may be ordered directly with the local sales representative. As an alternative get in touch with the regional contact person for Technical and Maintenance Services.

To whom am I to forward questions, when my local contact is not known or not available?

If your local sales representative is not available or not known, get in touch with the regional contact person for Technical and Maintenance Services or with our headquarter team.

Which products are supported by ZGS?

We are building our solutions on the principle of strictly focusing on pure customer need, sustainability, reliability as well as reduction of complexity. For achieving this, we always select the best option available, even when this means, that non-ZGS products or even products from competitors are partly used.

Which other controls products such as e.g. KNX are supported by ZGS?

Any controls product, system or protocol is implemented, when imperative to meet the customer´s requirements and achieve defined project goals.

Which products are not supported by ZGS?

Products contradicting our high standards on quality, usability, reliability and sustainability. The core of our solutions comprises lighting and its infrastructure, interfacing and system integration is an important task we take over. While we may help with experts out of our network, other building infrastructure such as fire protection or access control is not in our focus.

Is ZGS offering trainings for its technical solutions? And to whom?

Training is available for all roles and tasks of a lighting project in its lifetime: Planning, Design, Commissioning, Maintenance, Operation & Usage. Depending on demand and requirements different training formats are offered: For details take a closer look at our offer or get in touch with our training managers.

Where and how can I register for a training?

Registration for training may be conducted via your local sales representative. As an alternative get in touch with the regional contact person for Technical and Maintenance Services. For detailed information on the training offer you may address our training managers directly.